Ike & Leo Return Policy
We stand behind our products 100% and will accept returns on any unused items within 30 days of purchase. Once we receive the original item(s), you will receive a credit in the amount paid (excluding shipping costs). Please allow Ike & Leo 2-3 weeks to refund your credit card upon receipt. We cannot accept returns for items purchased from a retailer other than ikeandleo.com.
When returning an item, please use the Customer Return/Exchange Form (enclosed in your package). Please fill in all information requested on the form to ensure a timely return.
For exchanges, please fill in the section for new items to be shipped. Please update address if your new order is to be shipped to an alternate address. Include payment information for new items of greater value. Exchanges will be processed within 2 weeks.
Customer Return/Exchange form must be included in the package you send back to us. Please mail your return package to:
Ike & Leo
1501 35thAve. West
Spencer, IA 51301
For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Ike & Leo is not responsible for packages not received if a tracking number is not provided.
If you would like help with an exchange, return, or new purchase, please email us at firstname.lastname@example.org.
Ike and Leo is not responsible for any lost or stolen packages. Please contact your local post office, UPS or FedEX for any inquiries regarding your package delivery.